Last updated: November 18, 2024
Greetings! We appreciate your time in reviewing these Terms of Service ("Terms").
These Terms are crucial as they, along with your booking confirmation email ("Booking Confirmation"), establish the legal framework under which Travel Services are provided to you through our Service. They also govern any interactions or communications you have with us via our Service.
By using our Service, you agree to be bound by these Terms. To book any Travel Service, your acceptance of these Terms is required. If you do not agree, please refrain from using our Service or making any bookings.
We may modify these Terms at any time. Your continued use of our Service after such changes signifies your acceptance of the updated Terms.
In these Terms:
Please read these Terms thoroughly.
In addition to these Terms, your booking is subject to the specific terms and conditions of the Travel Providers (like a property's policies), referred to as "Rules and Restrictions."
To make a booking, you must agree to the Travel Provider's Rules and Restrictions, which may cover payment obligations, refund policies, penalties, availability limits, and usage of fares or services. These are provided to you before booking and are incorporated into these Terms by reference.
Violating a Travel Provider's Rules and Restrictions may result in the cancellation of your booking and denial of access to the Travel Service. You may also forfeit any payments made, and we or the Travel Provider may charge you for any costs incurred due to such violations.
Our Service is designed to help you find information about Travel Services and assist in booking them. It is intended solely for this purpose.
You agree that:
You also agree not to:
Our goal is to make your search results as relevant as possible among the many travel options available. While we provide a default sort order on the search results page, you can choose how to sort and filter results based on your preferences, such as price, guest reviews, or other criteria.
We reserve the right to deny access to our Service to anyone at any time for any valid reason. We may also make improvements or changes to our Service at any time.
To create an account, you must be at least 18 years old and follow the instructions provided on our Service. To delete your account, please contact our customer support via email or phone. For more information about your privacy rights (like deletion or access), please refer to our Privacy Policy.
Your Booking Confirmation contains essential details of your booking, including descriptions of the Travel Services booked and their prices.
We will send your Booking Confirmation and any relevant travel documents to the email address you provide. If you do not receive your Booking Confirmation within 24 hours of booking, please contact us.
The price of Travel Services is as displayed on our Service, except in cases of obvious error.
Prices are dynamic and may change at any time. Price changes will not affect accepted bookings unless there is an obvious error. While we strive for accuracy, we reserve the right to correct any pricing errors on our Service.
In the event of an obvious error after a booking is made, we will offer you the option to keep your booking at the correct price or cancel it without penalty. We are not obligated to provide Travel Services at an incorrect (lower) price, even after a Booking Confirmation has been sent, if the error was apparent.
Prices displayed may include taxes or tax recovery charges, which can cover value-added tax, goods and services tax, sales tax, occupancy tax, and similar taxes.
Taxes or tax recovery charges are generally calculated on the prices before any discounts, coupons, or loyalty rewards, unless those are considered price reductions for tax calculations in the relevant jurisdiction.
You acknowledge that, except as specified regarding tax obligations on amounts we receive (including facilitation and service fees as applicable), we do not collect taxes for remittance to taxing authorities. Tax recovery charges on Pay Now bookings are estimates of taxes we pay to Travel Providers. Travel Providers are responsible for remitting applicable taxes to the authorities. Tax rates may vary, and the actual amounts we pay may differ from the tax recovery charges.
Sales, use, and local occupancy taxes may be imposed on our service fees in certain jurisdictions. The actual amount may vary depending on rates at the time services are provided.
In some areas, you may be responsible for local taxes (like city or tourist taxes). We or the Travel Provider may charge you for these, and we will notify you before you complete your booking if we have been informed by the Travel Provider.
Local taxes can change between booking and stay dates. If taxes increase by your stay date, you may be liable for the higher amount.
When payment is taken at the time of booking in the local currency of our Service, InnRox Inc. will process your payment via third-party processors and charge your payment method.
Regardless of the governing law and jurisdiction mentioned in Section 14 (General), the laws governing the payment transaction will be those of the location of the company processing your payment.
Our Privacy Policy explains how we use your payment and account information when you choose to store a credit or debit card or other payment methods for future use.
You authorize the relevant company or Travel Provider to:
Some banks and card issuers may impose fees for international or cross-border transactions. For example, using a card issued in a different country than the Travel Provider's location or choosing a different currency may result in additional fees.
Currency conversion fees may also apply if your booking is in a currency different from your credit card's currency.
We are not responsible for any exchange rate fluctuations or card issuer fees.
Any currency conversion rates displayed are based on public sources and current exchange rates, which may vary between booking and travel dates. These rates are provided for informational purposes only, and while we aim for accuracy, we do not guarantee these rates.
If a booking or account shows signs of fraud, abuse, association with a sanctioned individual or entity, or other suspicious activity, we may request additional information.
If we reasonably determine that a booking or account is linked to such activities, we may:
Please contact us if your booking is canceled or your account is closed.
To cancel or change (regarding travel dates, destination, starting point, property, or transportation) a booking, contact us .
You do not have an automatic right to cancel or change a booking unless permitted by the Travel Provider's Rules and Restrictions, which are provided to you before booking.
Travel Providers may charge fees for cancellations or changes. You agree to pay any applicable charges. Note that the new arrangements' price may differ, and prices often increase closer to the departure date.
Please review the relevant Rules and Restrictions carefully. For example:
If an administration fee applies to changes or cancellations, we will inform you before proceeding.
We or the Travel Provider may cancel your booking if full payment or any applicable fees are not received when due.
In cases like overbooking due to technical issues or closures due to events like natural disasters, your booking may be canceled or changed by the Travel Provider or us. We will make reasonable efforts to notify you promptly and offer alternatives or assistance where possible.
Refunds will be issued to the original payment method. The party that processed your original payment will handle the refund. We do not have insight into a Travel Provider's refund process. Our fees are non-refundable unless stated otherwise during booking.
This section details terms relevant to specific Travel Services provided by Travel Providers. These details are not exhaustive and do not replace the Rules and Restrictions provided before booking.
Each Travel Service may be offered separately and is subject to the Travel Provider's Rules and Restrictions. Please read this section and the relevant Rules and Restrictions carefully. In case of inconsistency, the Rules and Restrictions prevail.
Our Service offers a "Reserve" (pay now) payment option. Room rates, including applicable taxes and fees, are displayed at the time of booking. Taxes and fees may vary, and rates may change between booking and your stay. When you select the reserve option, we will typically charge your payment method at the time of booking.
We facilitate bookings through our Service and may charge a facilitation fee. The room rate displayed includes the amount charged by the Travel Provider and our facilitation fee. We may also charge additional service fees, which vary based on the booking.
By making a booking, you authorize us to arrange payment with Travel Providers on your behalf.
If you do not check in for the first night of your reservation but plan to stay for subsequent nights, you must confirm with us before your original check-in date. Failure to do so may result in the cancellation of your entire booking, and refunds will be per the property's Rules and Restrictions.
You may not book more than six rooms at the same property for the same dates through our Service. If you do, we may cancel your bookings and charge a cancellation fee. Non-refundable deposits may be forfeited. To book more than six rooms, please contact our support team. You may be asked to sign a contract or pay a non-refundable deposit.
Ratings displayed are intended as general guidelines and may differ from official ratings or standards in your country. They do not guarantee any specific features or amenities. Additional details are available in the property's description. Ratings may change, and we cannot guarantee their accuracy.
If meals are included in your booking, the number of meals depends on the number of nights. 'Full board' usually includes breakfast, lunch, and dinner. 'Half board' typically includes breakfast and either lunch or dinner. No refunds are provided for unused meals.
While most travel occurs without incident, some destinations may pose higher risks. You should review travel warnings and advisories issued by relevant governments before booking international travel. Continue to monitor such warnings during your trip to avoid potential disruptions.
Check recommended vaccinations and consult your doctor before departure. You are responsible for:
Consult the relevant embassies or consulates for up-to-date passport and visa information well before your trip.
We are not liable if you are denied entry onto a flight or into a country due to failure to meet requirements or carry necessary documents.
We do not guarantee that travel to international destinations is advisable or risk-free and are not liable for damages or losses from such travel.
We operate our Service, but Travel Providers supply the Travel Services.
To the fullest extent permitted by law, we and our Partners are not liable for:
Travel Providers supply information about their services, including details, photos, rates, and Rules and Restrictions. We display this information on our Service. Travel Providers are responsible for ensuring its accuracy and completeness. We are not liable for inaccuracies unless we directly caused them. This includes property ratings, which are intended as guidance and may not be official.
Room photos, in particular, are provided for reference only. The actual room you receive may vary in size, layout, décor, or furnishings from the examples shown on our Service. If you have specific requirements or questions about a room or property, we recommend you confirm them directly with the Travel Provider prior to booking.
All content on our Service is provided "as is" without warranties or conditions of any kind. This includes implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, title, or non-infringement. We and our Partners disclaim all such warranties.
Displaying Travel Services does not constitute an endorsement or recommendation by us. We do not guarantee that our Service, servers, or emails sent are free of viruses or harmful components.
To the maximum extent permitted by law, neither we nor our Partners are liable for any direct, indirect, punitive, special, incidental, or consequential damages arising from:
This applies whether based on negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, even if advised of the possibility of such damages.
If we or our Partners are found liable for any loss or damage, our liability is limited to direct damages that were:
In any event, our total liability will not exceed the greater of (a) the cost paid by you for the Travel Services in question or (b) two hundred US dollars (US$200) or the equivalent in local currency.
This liability limitation reflects the allocation of risk between you and us and survives even if any limited remedy fails its essential purpose.
Force majeure events, such as communication interruptions or strikes, will suspend obligations affected by such events. The affected party will not be liable for inability to meet obligations due to force majeure.
You agree to defend and indemnify us and our Partners, including their officers, directors, employees, and agents, from any claims, demands, losses, damages, fines, penalties, or other costs ("Losses"), including reasonable legal and accounting fees, brought by third parties as a result of:
This indemnity applies to the extent that such Losses are not directly caused by our actions.
Copyright and Trademark Notices
All content on our Service is ©2024 InnRox, Inc. All rights reserved. InnRox, InnRox.com, the InnRox logo, InnRox Rewards, and others are trademarks or registered trademarks of InnRox, Inc. Other logos and product or company names mentioned may be trademarks of their respective owners. We are not responsible for content on third-party websites.
Our Service may contain links to websites operated by third parties. These links are for reference only. We do not control these websites and are not responsible for their content or your use of them. Inclusion of such links does not imply endorsement or association.
If you notice an infringement of our brand, please inform us atfraud@innrox.com. We only address messages concerning brand infringement at this email address.
Software
Any software available for download from our Service ("Software") is the copyrighted work of us or our suppliers. Your use of the Software is governed by the terms of any end-user license agreement ("License Agreement") accompanying it.
You must agree to the License Agreement before installing, downloading, or using any Software.
For Software without a License Agreement, we grant you a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the Software for accessing our Service per these Terms. The Software is provided free of charge.
All Software (including HTML, XML code, controls, etc.) on our Service is owned by us, our Partners, or our suppliers and is protected by copyright laws and international treaties. Unauthorized reproduction or redistribution is prohibited and may result in severe penalties.
Copying or reproducing the Software to any other server or location for reproduction or redistribution is prohibited. The Software is warranted, if at all, only according to the terms of the License Agreement.
Map Terms
Your use of maps on our Service is governed by Google"s Terms of Use, Acceptable Use Policy, Legal Notices, and Privacy Policy. Google may change these terms at any time at their discretion.
We are committed to protecting your privacy. Please review our current Privacy Policy, which governs your use of our Service and is incorporated into these Terms.
For assistance or to contact us, visit our support page here or call +1-866-6-INNROX (+1-866-646-6769).
We aim for customer satisfaction. If you have a problem or dispute, we will try to resolve it. If unsuccessful, you may pursue claims as outlined below.
You agree to allow us the opportunity to resolve any disputes or claims relating to our Service, these Terms, dealings with our support agents, services or products provided by us or our subsidiaries, Travel Providers, or companies offering products or services through us, any representations made by us, or our Privacy Policy ("Claims") by contacting our Customer Service Center. If we cannot resolve your Claims within 60 days, and to the extent permitted by law (except for consumers in Quebec), you may seek relief through arbitration or small claims court.
Our Service is operated by a Canadian entity. Except where restricted by law, these Terms are governed by the laws of the Province of Ontario, Canada. You consent to the exclusive jurisdiction of the courts in Ontario, Canada, for disputes arising from the use of our Service or these Terms.
Unless stated otherwise, displayed prices do not include travel insurance. You are advised to purchase insurance covering cancellation and certain risks (like repatriation costs due to accident or illness). Ensure any insurance policy meets your needs. You may be offered travel insurance products; details, key information, and terms will be provided if so.
Our failure or delay in enforcing any provision of these Terms does not waive our right to enforce that or any other provision in the future.
If any part of these Terms is found invalid, illegal, or unenforceable by a competent authority, that part shall be deemed not to form part of these Terms. The validity and enforceability of the other provisions remain unaffected.
These Terms constitute the entire agreement between you and us regarding our Service, superseding all prior communications.
We may assign, subcontract, or delegate our rights and obligations under these Terms. You may not assign, subcontract, or delegate your rights and obligations.
Except as expressly stated, these Terms do not confer any rights on third parties. No third party"s consent is needed for waiver, variation, or termination of any part of these Terms.
Any provisions of these Terms that by their nature extend beyond termination shall survive such termination.
By using our Service, you acknowledge that you have read, understood, and agree to these Terms.