Last Updated: October 21, 2024
InnRox Inc. ("we" or "us") values your privacy and recognizes the importance of protecting your personal information. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services. It also outlines your rights regarding the information we collect and how you can contact us.
Privacy Statement Summary
To review our full Privacy Statement, please scroll down.
What Does This Privacy Statement Cover?
This Privacy Statement describes:
- How and what type of personal information we collect and use
- When and with whom we share your personal information
- What choices you can make about how we collect, use, and share your personal information
- How you can access and update your information
What Personal Information Do We Collect and Use, and How Do We Collect It?
We collect personal information when:
- You provide it to us
- We collect it automatically
- We receive it from others
When you create an account on our site, sign up to receive offers or information, or make a booking using our platform, you provide us with your personal information. We also collect information through automated technologies like cookies when you visit our site or use our apps. Additionally, we may receive information from business partners and other third parties to improve our platform and services, maintain accurate records, detect and investigate fraud, and market our services more effectively.
How Is Your Personal Information Shared?
Your personal information may be shared to:
- Help you book your travel and accommodations
- Assist with your travel and stay
- Communicate with you (including sending information about products and services or enabling communication with travel providers)
- Comply with legal obligations
Detailed information on how personal information is shared is provided in our full Privacy Statement below.
What Are Your Rights and Choices?
You can exercise your data protection rights in various ways. For example, you can opt out of marketing communications by clicking the “unsubscribe” link in emails, updating your account settings, or contacting our customer service. Our Privacy Statement provides more details about the options and data protection rights available to you.
How to Contact Us
For more information about our privacy practices, please refer to our full Privacy Statement below. You can also contact us as described in the "Contact Us" section to ask questions about how we handle your personal information or to make requests regarding your personal information.
Privacy Statement
Categories of Personal Information We Collect
When you use our platform, apps, or associated tools or services, we may collect the following types of personal information:
- Contact Information: Name, username, email address, telephone number, and home or billing address.
- Identification Documents: Government-issued ID required for booking or identity verification (e.g., passport, driver's license).
- Payment Information: Payment card number, expiration date, billing address, and financial account number.
- Travel Preferences: Travel-related preferences and requests such as favorite destinations, accommodation types, and special dietary or accessibility needs.
- Loyalty Programs: Loyalty program and membership information.
- Demographic Information: Birth date and gender.
- Geolocation Data
- Multimedia Content: Images, videos, and other recordings.
- Social Media Information: Social media account IDs and other publicly available information.
- Communications: Records of communications with us, including customer service interactions.
- Usage Data: Searches conducted, transactions, and other interactions on our online services and apps.
- Third-Party Information: Information we receive from business partners and other third parties, which may include updated contact information, demographic details, interests, and purchase history.
We also collect certain information automatically when you use our services:
- Technical Information: IP address, device type, unique device identifiers, browser type, Internet Service Provider, operating system, mobile carrier.
- Usage Information: How your device interacts with our services, including pages accessed, links clicked, and features used.
- Referring Websites: Details of referring websites or exit pages, as well as general geographic location.
Our Cookie Statement, included here, provides more details on how we use cookies and similar tracking technologies.
How We Use Your Personal Information
We use your personal information for various purposes, including:
- Booking Services: To book your requested travel or enable accommodation bookings.
- Account Management: To create, maintain, and update your account and authenticate you as a user.
- Payment Processing: To process payments, coupons, and other transactions.
- Customer Service: To provide services related to your bookings and account.
- Loyalty Programs: To administer loyalty and rewards programs.
- Reviews and Feedback: To collect and publish booking-related reviews.
- Enhancing User Experience: To maintain your search and travel history, preferences, and similar information.
- Communications:
- Responding to your inquiries and requests.
- Sending booking confirmations, updates, and marketing communications.
- Enabling communication between you and travel suppliers.
- Marketing and Promotions:
- Marketing our products and services.
- Analyzing your information to optimize advertising according to your interests.
- Administering promotions like contests and sweepstakes.
- Analytics and Improvements:
- Conducting surveys, market research, and data analytics.
- Maintaining and improving our sites, apps, tools, and services.
- Security and Compliance:
- Monitoring communications for quality control and training.
- Preventing fraud and unauthorized activities.
- Complying with legal obligations and responding to law enforcement requests.
- Business Operations: Operating our business and performing activities as permitted by law.
Lawful Bases for Processing
We collect personal information from you only:
- Contractual Necessity: When it is necessary to perform a contract with you (e.g., manage your booking, process payments).
- Legitimate Interests: When processing is in our legitimate interests and not overridden by your rights.
- Consent: When we have your consent (e.g., sending marketing communications).
- Legal Obligations: When required by law to collect personal information.
If we request personal information to comply with a legal requirement or to perform a contract, we will inform you if the provision of your personal information is mandatory and of the possible consequences if you do not provide it.
Automated Decision-Making
We may use automated decision-making technologies to enhance your experience and ensure security, such as:
- Personalization: Adjusting the sort order of search results or providing recommendations.
- Fraud Prevention: Detecting and preventing fraudulent activities.
- Customer Service: Improving virtual agent interactions.
You have the right to request a manual review of certain automated decisions. For more information, see the "Your Rights and Choices" section below.
Sharing of Personal Information
We share your personal information as described below:
- Third-Party Service Providers: With service providers who assist with payment processing, customer service, marketing, and other business operations. These providers are required to protect your information and may not use it for their own marketing purposes.
- Travel Suppliers: With travel suppliers such as hotels and airlines to fulfill your bookings. These suppliers may contact you for additional information if necessary.
- Business Partners: With partners when we jointly offer products or services. You will be notified if a service is offered in conjunction with a partner.
- Legal Obligations: To comply with legal requirements, enforce our policies, or protect our rights and interests.
- Corporate Transactions: In connection with corporate transactions such as mergers or acquisitions.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account or contacting us.
- Marketing Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in emails, updating your account settings, or contacting us.
- Cookie Preferences: You can control our use of cookies through your browser settings; more details are in our Cookie Statement.
- Data Rights: Depending on your jurisdiction, you may have rights to request copies of your personal information, request deletion, object to processing, or request data portability.
To exercise your rights, please contact us using the information provided in the "Contact Us" section.
International Data Transfer
Your personal information may be transferred to and processed in countries other than your country of residence. We have implemented appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Statement and applicable laws, including:
- Standard Contractual Clauses: Using contractual clauses approved by relevant authorities for data transfers.
- Data Protection Measures: Ensuring third-party service providers protect your personal information.
Security
We take reasonable steps to protect your personal information using appropriate physical, technical, and organizational measures. While no system can guarantee absolute security, we strive to protect your information from unauthorized access, loss, or misuse.
Record Retention
We retain your personal information as necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. When we delete your personal information, we use industry-standard methods to prevent recovery.
Contact Us
If you have any questions or concerns about our use of your personal information, please contact us at:
- Email:support@innrox.com
- Mailing Address: 325 Front St W, Toronto, Canada, ON M5V 2Y1
- Phone Number: 8am - 8pm EST: +1-866-6-INNROX (+1-866-646-6769)
Updates to Privacy Statement
We may update this Privacy Statement from time to time. We encourage you to review this statement periodically for any changes. The "Last Updated" date at the top indicates when the latest changes were made.
