Frequently Asked Questions (FAQ)

You can book a hotel room by browsing through our wide selection of hotels. After selecting your destination, dates, and hotel, choose the room type that fits your needs. Then, simply enter your details, including payment information, to confirm your reservation.

Yes, we prioritize your security. Our website uses SSL encryption to protect your personal information, and we store your data securely. We work with trusted payment providers for all transactions, so we never store or process your credit card details. Instead, your information is transmitted securely and directly to our payment partner.

You can book a hotel without creating an account. However, registering allows you to track your bookings, manage reservations, and receive personalized offers. While it's optional, we recommend creating an account for a more convenient experience.

Because our site features a wide variety of hotels, cancellation and change policies differ based on the hotel and room type. You can view these specific policies during the booking process, and we recommend reviewing them before finalizing your reservation.

Each hotel has its own cancellation policy. Some allow free cancellation up to a certain date, while others may charge a fee. You will be notified of the hotel's cancellation terms when you book, and you can also find these details in your booking confirmation voucher. Please contact us directly for assistance with cancellation requests.

Refunds depend on the hotel's policy. Many hotels offer partial or full refunds if you cancel within the specified timeframe, while others may charge a non-refundable fee. Be sure to check the refund policy during the booking process for each hotel.

Changes to your booking (such as dates or room types) depend on the hotel's policy. If changes are allowed, we will assist you in making the necessary adjustments. Some changes may incur a fee or require re-booking at a different rate. Please check the hotel's specific terms before confirming your booking. Please contact us directly if you would like to make changes to your booking.

We accept all major credit cards, including Visa, MasterCard, and American Express. We work with secure payment gateways to ensure your information is protected at every step. Simply choose your preferred payment method at checkout to complete your booking quickly and safely.

We aim for transparent pricing. The price you see at checkout includes the room rate and all applicable taxes. Additional charges may apply for extra services (e.g., parking, early check-in), and these will be clearly outlined before you confirm your booking.

Yes, you can book a room for someone else. During the booking process, simply provide the guest's details. The guest will be required to check in using the name and ID provided during the reservation.

If you require special accommodations such as a late check-in or early check-out, please mention these requests during the booking process or contact the hotel directly. While we cannot guarantee all requests, we will do our best to facilitate them.

Yes, we regularly offer special promotions, discounts, and deals. Be sure to subscribe to our newsletter and check the website frequently for the latest offers. You can also follow us on social media for exclusive discounts.

Innrox doesn't currently accept hotel loyalty numbers. However, you may be able to add your loyalty number to your reservation during check-in by asking the front desk agent. Keep in mind that earning loyalty points is subject to the hotel's loyalty program policies and guidelines.

Check-in times generally start from 4:00 PM, and check-out is by 11:00 AM. However, these times may vary by hotel. Please refer to the specific hotel's policy for more details.

Pet policies differ across hotels. Some hotels are pet-friendly, while others may have restrictions or require an additional fee for pets. Please check the hotel's pet policy during the booking process.

Once your booking is confirmed, you'll receive a confirmation email with all the details. If you haven't received the email, please check your spam folder or contact us for assistance.

If you face any issues with your booking, please contact us immediately. We are available 24/7 to help with cancellations, modifications, or any other concerns you may have.

If you miss your booking without canceling it in advance, a no-show fee may apply which may be the equivalent of the first night's stay or the total fee of your booking. The hotel's specific policy will outline the charges for no-shows. We recommend informing the hotel as soon as possible if your plans change.

Your confirmation number isn't required for hotel check-in, but it's handy to have if you need assistance from Innrox support with your reservation. To check in, simply provide a photo ID and a credit card for any incidental charges.

We strive to ensure every guest has a great experience, but if your accommodations fall short, here's what you can do:

1. Address the Issue with the Hotel Immediately:
   • Speak to the front desk as soon as possible to share your concerns.
   • Most hotels prefer to resolve issues promptly during your stay.
   • Take note of the name of the staff member you spoke with and ask them to document the issue on your reservation.
2. Gather Supporting Evidence:
   • Collect documentation such as photos, written confirmations of discounts or refunds, names of employees, and timestamps of your interactions.
   • This information is essential, as hotels may deny compensation if they weren't informed or given a chance to resolve the problem.
3. Contact Innrox Support if Necessary:
   • If the issue isn't resolved by the hotel, share all supporting documentation with Innrox's support team.
   • We'll do our best to advocate on your behalf for a refund or resolution.

Our customer support team is available 24/7. You can reach us by phone or email. We are happy to help with any questions or issues related to your reservation. Please contact us if you need any assistance.